Accommodation Officer Tempo Inteiro NOVO

The Aga Khan Academy is seeking an Accommodation Officer.

Position Location: Maputo, Mozambique

Status: Full-time

Purpose

The Accommodation Officer is responsible for the overall management, coordination, and quality assurance of all residential, housekeeping, laundry, public area, villa, and garden operations. The role ensures that all accommodation facilities meet high standards of cleanliness, safety, comfort, aesthetics, and cost-efficiency, supporting a healthy, professional, and welcoming living and working environment for staff, students, and guests.

Context

The Aga Khan Academies are an integrated network of residential schools in Africa, South and Central Asia and the Middle East, dedicated to expanding access to education of an international standard of excellence to exceptional young men and women. The Aga Khan Academies’ foundational values include pluralism, meritocracy and civil society. Housed in purpose-built, spacious and attractive campuses with outstanding facilities, the Academies offer the International Baccalaureate (IB) Curriculum from Primary Years to the Diploma and provide a rich opportunity for both teachers and students to grow professionally and personally. The first Aga Khan Academy opened in Mombasa, Kenya in 2003, the second in Hyderabad, India in 2011, the third in Maputo, Mozambique in 2013, and the fourth Academy in Dhaka, Bangladesh in 2024.

Mozambique

The 1998 agreement signed between the AKDN and the government of Mozambique aims “…to bring sustained benefits and improve the quality of life for the people of Mozambique.” According to the Mozambique Government and USAID (2023) “…less than half of the population finishes primary school, and of those who do finish, only 8 percent transition to secondary school… Among children who finish primary school, nearly two-thirds leave the system without basic reading, writing, and math skills”.

The Aga Khan Academy Maputo

Our school is a non-denominational, co-educational day and residential IB World School for primary and secondary students. Located in Matola, Maputo Province, Mozambique, our Academy is dedicated towards its mission of providing educational excellence.

Our Mission is to “Identify and nurture exceptional young people from any background with the potential to become effective and ethical leaders. Admission is based on merit and not on a student’s socio-economic background nor a family’s ability to pay.”

The school is focused on the following five ‘strands’: (i) ethics, (ii) pluralism, (iii) cultures, (iv) governance and civil society, and (v) economics for development, which helps to distinguish us from other IB World Schools. AKA Maputo is currently authorized to offer the IB PYP, MYP and DP. We provide a bilingual education in Portuguese and English for students in our kindergarten and primary school, and students in the senior school are expected to develop two first languages, English plus Portuguese, Arabic, Farsi, or French, and thus aim for a bilingual diploma. Currently around 60% of our students receive some form of financial assistance.

To fulfil our mission and vision we also plan to offer the IBCP to help more local students to enter university or to follow a career path, and where their knowledge, experience and preference for learning and assessment would be catered for better than via the IBDP. We believe that this new program will move us closer to the spirit of the agreement we have with the government of Mozambique.

We also aim to develop and leverage partnerships with key external organization such as we have with ABB (Blackbulls Football Club) to help us to enrich our programmes, develop student leaders, increase enrolment and or to support student learning and wellbeing. Currently we are working on agreements with ISCTEM University, and Neurodiversity South Africa.

We intended to promote the school as a centre for academic and sports excellence to drive enrolment both in Mozambique and the wider region. We will continue to develop our sports facilities to this end with the support of additional partners.

This focus and our third-party agreements will help us to increase paid enrolments including via potential scholarships to be paid by local companies. The post holder will be expected to help to support the strong relationships with such organizations to increase the number of such enrolments.

Scope of Responsibility

The Accommodation Officer has full operational responsibility for:

• Residential units (villas, staff housing, dormitories, guest accommodation).
• Public areas and corridors.
• Housekeeping and laundry services.
• Gardens and landscaping.
• Inventory of assets and consumables.
• Cleaning, décor, and room presentation.
• Health, safety, and fire preparedness within accommodation facilities.

Main responsibilities

Accommodation & Housekeeping Operations

• Plan, coordinate, and supervise all housekeeping activities across residences, villas, and public areas.
• Ensure rooms, public areas, and facilities are cleaned, maintained, and presented to professional hospitality standards.
• Manage allocation and preparation of rooms for arrivals, departures, and special events.

Laundry & Linen Management

• Oversee all laundry operations, including washing, ironing, storage, and distribution of linen, and
  guest items.
• Ensure adequate stock, hygiene, and proper handling of all linen and fabrics.
• Monitor laundry equipment use and coordinate maintenance when needed.

Staff Supervision & Leadership

• Supervise and coordinate a workforce.
• Allocate duties, prepare work schedules, and ensure proper staff coverage.
• Provide coaching, on-the-job training, and performance monitoring.
• Promote professionalism, discipline, teamwork, and high service standards.

Cost Control & Inventory Management

• Monitor and manage inventory of: Cleaning products, Amenities and Linen.
• Track usage, prevent waste, and ensure cost-efficient procurement.

Asset & Property Management

• Maintain updated asset registers for rooms, villas, public areas, and equipment.
• Conduct inspections to identify damages, losses, or maintenance needs.
• Coordinate with maintenance teams to ensure timely repairs.

Villas, Gardens & Public Areas

• Ensure villas, gardens, and outdoor spaces are well maintained, clean, and aesthetically pleasing.
• Coordinate landscaping, flower arrangements, and ornamentation.
• Ensure public areas reflect a welcoming and professional environment.

Safety & Fire Prevention

• Implement and oversee fire safety procedures and emergency preparedness.
• Ensure firefighting equipment is properly maintained and staff are trained in basic fire response.
• Monitor compliance with safety standards in accommodation facilities.

Public Relations & Guest Services

• Serve as a key contact for accommodation-related issues.
• Handle complaints and requests professionally and efficiently.
• Ensure guests, staff, and residents receive courteous and responsive service.

Required Attributes

• Professional training in hospitality, housekeeping, or facilities management.
• Certified Firefighting & Safety Training.
• At least 10+ years’ experience in hotel or institutional accommodation management.
• Proven experience in supervising large teams and managing high-end residential operations.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent organizational and coordination ability.
• Cost control and inventory management.
• High attention to cleanliness, detail, and presentation.
• Problem-solving and decision-making.
• Customer service and public relations.
• Fire safety and emergency response.
• Ability to work under pressure and manage multiple facilities.

Application Procedure

Please submit a full application package to Recruitment.Maputo@agakhanacademies.org.

The application package must include:

• CV.
• Concise covering letter (no longer than two pages), specifically linking how your qualifications, experiences and attributes will position you to be successful in the role.
• List of 3 references.

We are only able to contact shortlisted applicants. In the event that outstanding applicants are identified early in the search process, we reserve the right to close the process before the published deadline. For this reason, it is important that interested candidates apply as soon as possible.