Internal Account Manager in Mozambique Branch (RH TALENTOS)

Purpose of Position

• Promote the sale of computer hardware and software; effectively and efficiently service customers in the Reseller Team; Search for and develop customer business.

Key Responsibility Areas

• Promote the sale of computer hardware and software effectively and efficiently to customers in the Sales Team via Telephone and email;
• Professionally and efficiently manage customer telephonic/email engagement with a view to maximizing the client experience. This should be achieved through;
• Adhering to Telephone Etiquette guidelines;
• Continuous Product knowledge improvement (ongoing training);
• Cross and up sell of unavailable product;
• Fast but accurate responses to email and telephonic quote requests;
• Skillful price negotiation using system tools available (ERP);
• Manage the sourcing and delivery of products to the customer;
• Keep customers informed of new product development and IT innovation opportunities;
• Present self in a well informed and articulate manner via the telephone;
• Work in a team environment;
• Deal with all customer related queries;
• Prospect for new customers and develop underperforming customers;
• Report on lost deals with reasons and pending deals (pipeline);
• Update CRM to ensure customer understanding and allow proactive marketing;
• Display accuracy regarding messages, quotes, orders, and information given;
• Answer customer queries, offer product information-do quotes and process orders;
• Consult with clients to establish the hardware and software needs of their business;
• Ensure customer expectations are met (order taking and delivery);
• Provide after sales support;
• Increase overall customer satisfaction of new and existing customer base in order to be effective in solving challenges that arise, and need to be solved for the customer;
• Be able to organize time effectively, with the purpose of completing today’s work today.

Job Requirements

Education & Experience:

• Relevant Degree/Diploma (preferred);
• Minimum 2 years front line sales experience (essential).

Technical Competencies:

• MS Office Suite (Intermediate – essential);
• Knowledge of CRM and ERP system (preferred).

Behavioral Competencies:

• Analytical Thinking & Decision Making;
• Extroverted personality;
• Business Acumen & Process Management;
• Action Orientation; Drive for Results;
• Composure, Customer Focus;
• Self-Development;
• Accept ongoing change.