ICT Assistant Tempo Inteiro

Position Title: ICT Assistant

General Service, Grade: G-4

Type of Appointment: Special Short-Term Graded Contract, 6 (six) months with the possibility of extension.

Estimated Start Date: As soon as possible

Context:

The International Organization for Migration (IOM), the UN Migration Agency is a dynamic and growing inter-governmental organization, with 172 member states.  IOM is committed to the principle that “humane and orderly migration benefits migrants and society”. Established in 1951 and now active in over 440 field locations worldwide, IOM works with partners, government and civil society to promote international cooperation to address operational challenges of migration and mobility, assist in the search for practical solutions to migration problems, and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. IOM addresses the migratory phenomenon from an integral and holistic perspective, including links to development, in order to maximize its benefits and minimize its negative effects.

Under the direct supervision of the Head of Sub Office, in close coordination with ICT Assistant and Resources Management Officer in Maputo and the overall supervision of the Chief of Mission, the incumbent will be responsible for assisting in the maintenance, support and implementation of the IT Infrastructure in IOM Pemba Sub Office.

Responsibilities and Accountabilities:

1.    Provide onsite /remote end-user support to IOM Staff.

2.    Assist in the monitoring and administration of LAN, Internet Connectivity and equipment.

3.    Support in maintenance of present and upcoming ITC Equipment.

4.    Implement configuration of desktops and laptops for IT Services based on the latest IOM ITC Standard.

5.    Virus detection, removal and prevention for all systems. This will involve assurance of deployment of the latest Anti-Virus signatures for data protection.

6.    Support in the management of overall tracking system for the ITC Equipment Inventory.

7.    Support in the administration and maintenance of the radio and telecommunication equipment.

8.    Support IOM staff in the utilization of relevant IOM corporate applications (MiMOSA, iGator, PRISM, etc) and provide onsite end-user support to IOM Staff for helpdesk support when required.

9.    Develop and implement when necessary, ITC training to end users to ensure productive use of existing and new systems.

10.  Regularly report needs and progress on ITC Issues in his/her area of responsibility.

11.  Perform any other duties as may be assigned.

Required Qualifications and Experience

Education

·      University degree from an accredited academic institution in Computer Science with minimum two years of relevant work experience or;

·      Minimum completed High School degree with certification in computer science with at least four years of relevant work experience.

Experience

·         Has relevant professional experience, particularly in the areas of helpdesk, LAN, database management and programming;

·         Experience in IOM ICT Administration and management is an advantage.

·         Experience in managing a medium to large scale systems/networking environment with at least three years of experience providing Tier-1 or Tier-2 level of end-user support;

·         Some experience in the design/implementation/administration of a multi-site implementation of Exchange 2003/2010/2016;

·         Knowledge of Exchange 2003/2010/2016 Server design/implementation a plus; Experience configuring/implementing/administering Windows 2000, Window 2003, Windows 2008 and Active Directory Servers and services;

·         knowledge of anti-virus/content filtering software deployment/support;

·         Ability to provide end-user support to messaging clients;

·         Must possess an in-depth understanding of the capabilities of Microsoft Office SharePoint Server 2010 and SharePoint Designer 2010 with a thorough knowledge of architectural design, web parts development, management and troubleshooting with a focus on planning, deploying and supporting enterprise SharePoint implementations;

·         MCTS SharePoint 2010 with experience in managing information management a distinct advantage.

Skills

·         Has progressive experience in networking environment (LAN/WAN) and Motorola VHF and Codan HF Network.

·         Experience with Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software and IT Utilities.

·         Experience with HP/Compaq, Dell, IBM and Cisco Equipment

Languages

Fluency in English and Portuguese both written and spoken is required.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – Behavioural Indicators

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, verification of Education certificate and security clearances.

How to apply:

Interested candidates are invited to submit their applications in ENGLISH, with:

a)    Cover letter, clearly specify suitability and availability date;

b)    Detailed curriculum vitae, including skype user ID, phone number, historical salary and minimum three referees (preferably former direct supervisors).

Please submit your application by email to iommzbvacancies@iom.int, indicating your name and the reference code above [Name, SVN/MZ10/2021/022 – ICT Assistant] as subject. The deadline for applications is 24 March 2021.

Only applicant who meets the above qualification will be considered.

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.