One Card Administrator (Melt Group) Tempo Inteiro

Our client, an international oil&gas company, is looking for a One Card Administrator in Maputo.

Responsibilities

• Network and telecom strategy reviewed;
• Performance reports with service providers reviewed;
• Overall reliability of networks, switches and routers managed;
• Asset tracking reports for accuracy;
• Provide input to service level manager for SLAs;
• Report & Review incident and problem reports;
• Review IS security policies and procedures with CTO on Architectures and Governance;
• Review IS security reports for management Mancom and for audit reports for compliance;
• Manage agreed risk mitigation plans;
• Review agreement, documentation and improvement plans on IS security;
• Communicate IS security requirements to business;
• Provide input to service level manager for security SLAs;
• Define user administration strategy for core systems;
• Accountable for protection of company IT property and information;
• Ensure that all mission critical services are secured with a workable, tested and documented Disaster Recovery plan;
• Disaster Recovery plan should be tested at least once per year;
• Review identified opportunities to improve customer service;
• Agreement form done to improve customer service;
• Define and agree SLAs with business;
• Maintain database of Pricing, Customer and Vendor data;
• Communicate, review performance and keep on track SLAs;
• Define and Execute IBD strategic plan within broader IS strategy;
• Plan & execution of budget against capital plan;
• Plan & execution of expense/project budgets;
• Technology Exploitation: Optimal utilisation of IT solutions;
• Cost Effective Service Delivery: First quartile service provider Gartner;
• Providing effective and efficient Customer Service: High levels of customer satisfaction as per IS survey results;
• Ensure that all Retail systems are operational on a 24H basis;
• Maintain al Retail l IT systems: POS, Back Office, Network infrastructure, routers, switches, communication links are up and running;
• Provide support and assistance on branch and iWire solutions on Forecourt;
• Ensure that all IT systems are operational on a 24H basis;
• Maintain all IT systems: servers, mailing system, desktops & laptops, network infrastructure, routers, switches, communication links are up and running, telephony/PABX system.

Profile

• Bachelor’s degree & IT qualification;
• Experience of 3 years in IT Administration and management and one card system administration;
• English level.