Parts Supervisor (EmpregoLand)

Responsibilities

• To lead and manage the team conducting a specific parts process, while meeting departmental objectives and delivering on all customer parts needs and expectations;
• Deliver customer service according to position relevant KPI’s (as per Balanced Scorecard, SLA’s, MARC site or EMP contractual terms or CSA’s) while meeting departmental financial targets;
• Lead and manage a parts process team using “Great People Management” principles, while following the BWE Leadership philosophy and demonstrating value driven leadership;
• Ensure the parts team works according to policies, principles and procedures of the parts department.

Requeriments

• Degree or Diploma in Stock Management, Business Management or similar;
• Business development skills;
• Track record leading people in a team-based/participative environment;
• Proven experience in managing parts operations or warehouse operations;
• Analytical ability;
• Attention to detail;
• Customer Service Orientation;
• Product problem knowledge;
• Rule orientation;
• Advanced numeracy;
• Knowledge of earthmoving equipment parts as advantageous;
• Report writing;
• Sound business and financial Acumen;
• Knowledge of SAP or similar software;
• Advance Excel knowledge;
• Proficient in Microsoft Office and Presentation Skills;
• Proficiency in Portuguese and English language;
• Minimum 5 years experience in similar position;
• Mozambican Nationality;
• Age: 30 to 40.