Sales Representative (RHDC)

Job Purpose:

•  Implement effective and efficient sales practices to implement CNC sales strategies in order to maximize CNC market share and profitability.

Key Results & Essential Duties:

Supports CNC product’s marketing through:

• Building and updating customer databases
• Maintain relationship with all customers;
• Contact potential customers, and work to sell them products and services offered by CNC;
• Identify and follow-up on new market opportunities;
• Coordinate marketing activities with marketing department;
• Provide complete and appropriate solutions for every customer to achieve sales targets.

Insuring the effective implementation of the sales process through:

• Taking customers orders and coordinates with the Sales analyst the depositing process;
• Setting the sales priorities with the Branch Manager and follow up the implementation of the dispatch plan;
• Communicate positively with team members, customers, regional’s, and headquarters for effective sales process.

Maintaining customer satisfaction through:

• Resolves customer complaints by investigating problems;
• developing solutions; preparing reports; making recommendations to management;
• Respond to and follow up sales inquiries using appropriate methods.

Support his direct manager in decision making through:

• Reporting his direct manager with;
• The competitor’s prices and products;
• His daily visits;
• Weekly new customers list;
• His daily visits;
• The actual dispatched on daily/monthly basis;
• New or prospected projects;
• Weekly new customer’s lists;
• Monitor and report on market and competitor activities and provide relevant reports and information to his supervisor;
• Assume other duties as assigned by his direct manager.

Performance Indicators:

• % achieved from sales target;
• % of sold product mix;
• % Number of active customers;
• % Customer’s complaints;
• % Solved problems versus number of complaints.

Communication & Working Relation:

Internal

• Logistics: Sending and Following up Daily Dispatch plan;
• Faience: follow up customers accounts.

 External:

 Customers (Retailers – Contractors)

• Sales orders;
• Confirming delivery;
• Solving problems;
• Maintaining Relationships;
• Updating them with new marketing activities.

Qualifications, Experience & Skills:

Education: 

• Bachelor Degree;

Experience: 

• From (2) to (3) years’ experience in the field of Sales;

Training: 

• Training programs in Communication Skills;
• Training programs in Selling Skills.