SPA Supervisor (Diamonds Mequfi Beach Resort)

Job Summary

• We are looking for a qualified Spa Supervisor who will provide professional and engaging wellness therapies and massage treatments to our guests. Offering a full range of treatments to fulfill different client needs and objectives.

Position Responsibilities

• Keeps an accurate inventory and ensures that adequate levels of Spa products, and office supplies are available;
• Maintains immaculate cleanliness in the Spa including working area;
• Acknowledge and respond to relevant customer queries, needs and expectations;
• Takes ownership of situations or tasks by fully understanding the issues;
• Uphold hygiene standards and follow health and safety regulations;
• Reports and follows-up on maintenance requests;
• Keep documentation and maintain client files;
• Maintains complete knowledge and complies with Planhotel and departmental policies and procedures;
• Assists in all areas of the operation as requested by management.

Requirements

• Diploma or licensed in aesthetics or physiotherapy;
• Minimum two (4) years in spa and/or hotel experience;
• Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies;
• Must speak, read and write English and Portuguese is a PLUS;
• Proven relevant working experience;
• Diploma or licensed in physiotherapy.

Competencies

• Possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion;
• Ability to lead and supervise tasks appointed by upper management;
• Ability to deliver excellent guest service with a high degree of organization;
• Team orientated and able to work effectively as part of a group;
• Present a contemporary professional image in compliance with appearance guidelines as set in the Planhotel Staff Handbook.
• Excellent interpersonal, customer service, communication skills.

Benefits

• Competitive Salary package;
• Single Accommodation;
• Meals, Laundry, Uniform.