System Technician (Human Capital Moz) – Maputo Tempo Inteiro

Main purpose of the job

• The System Technician will run the day to day operations of the IT section under the supervision of systems supervisor.

Responsibilities

Main Functions

• Platform Operations and Enhancements;
• Equipment testing and system programming/configuration;
• Monitoring services of Datacenter ,Disaster Recovery, Office and serviceable Remote sites;
• Platform demos and training to end users;
• Operate trouble ticketing and other Operational support systems;
• Support the IT department with server and PC configurations in systems deployment, correction, and termination;
• Support of users;
• Attend to any other assignment as may be given to him from time to time.

Communications Level

• Responsible for alerting the System Supervisor of any unusual occurrence and/or damage that have taken place or that may occur.

Specific Responsibilities

• Platform support and enhancements;
• Creating, solving and closing trouble tickets from system related issues;
• liaison with platform providers and clients on platform queries;
• work hand in hand with Network team to ensure smooth operations for both the data center and offices;
• Provide it support to clients and staff;
• Maintenance of IT infrastructure;
• QA/QC on platform registrations of installations;
• Registrations of installations on the company platform and the main platform;
• Help develop platform FAQS from troubleshooting;
• Assist and implement documentation to support Operational procedures;
• Make site visits to clients to explain platform functions as necessary;
• Keep attend to any other assignment as may be given to him time to time.

Financial level

• Comply to financial and administrative reporting obligations.

Quality, Safety Health and Environment (QSHE) and Operational Integrity

• At all times, comply with safety rules and regulations, including usage of appropriate PPE;
• At all times, comply with Code of Integrity and Professional Conduct;
• At all times, comply with policies, procedures and Operational Integrity guidelines.

Qualifications

Education

• Qualification at University level in relevant field such as Engineering, Mathematics, IT and such related fields.

Experience

• At least 2 years experience in similar operations;
• Good general knowledge and life skills.

Competencies

• Ability to read and interpret documents and drawings;
• Ability to write detailed repair reports as well as good verbal communication;
• Ability to calculate and correctly dimension electrical installations;
• Good written and oral communication skills in Portuguese and good spoken English;
• Good technical skills and experience in field operations and combustion engines;
• Hard working, honest and performance oriented. Able to work long hours and odd times;
• Sensitive to set deadlines;
• Good public relations and interpersonal skills;
• Be ethical and of high integrity.
• Good report writing capability.