Waiter or Waitress (Diamonds)

Job brief

• We are looking for a skilled waiter/waitress to take orders and deliver food and beverages to our guests.
• The goal is to provide an excellent overall guest experience

Responsibilities

• Provide excellent customer services that promote satisfaction;
• Greet customers and present menu;
• Make recommendations or share additional information upon request;
• Take and serve food/drinks orders and up-sell any additional products;
• Arrange table settings and maintain tables clean and tidy;
• Check products for quality and correct any problems that keep them from enjoying their meal/drink;
• Cooperate with all serving and kitchen staff;
• Follow all relevant health department rules/regulations and all customer service guidelines.

Requirements

• Proven customer serving experience;
• Ability to develop constructive working and interpersonal relationships with colleagues and customers;
• Problem solving and decision making skills;
• Service orientation and excellent organizational skills;
• Hands on experience with cash register and any ordering information system;
• Active listening and effective communication competencies;
• Presentable at all times;
• Must be good in English and Portuguese languages;
• Relevant training certificate.

Remuneration

• Will depend on the experience and qualifications.