Communication Officer Tempo Inteiro NOVO

The Norwegian Refugee Council is hiring a Communication Officer.

Job Description

All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction. 

Role and Responsibilities

The Communications Officer will support in planning, coordinate and develop high quality communications products for traditional media, social media, and programs communications in both English and Portuguese as appropriate. The Communications Officer will further facilitate high levels of engagement and ownership from program teams, and build skills within the team to develop quality communications products in line with NRC guidelines and compliance with donor requirements. The post will be responsible for liaising with national and international media.

Generic Responsibilities

The following are responsibilities generic to all NRC Communication Officer roles

1. Support development and implementation of the Communications Strategy, and in line with NRC’s Global Communications Strategy.
2. Work collaboratively with colleagues in Mozambique and other NRC offices to develop and monitor a communications action plan that reflects use of a variety of different communications vehicles (photos, case studies, online platforms, infographics, videos etc).   
3. Undertake regular travel to NRC program locations to gather content relating to NRC programs, and support program staff with communications-related activities.
4. Support all programs teams with the development of visibility materials, ensuring these are developed in compliance with NRC and donor guidelines.
5. Craft creative products that portray the humanitarian situation and needs in a manner that is dignified and focuses on the capacity of people in Mozambique for individual agency, in line with NRC guidelines.
6. Work closely with media and communications colleagues at the regional and global levels to develop, coordinate and polish communications materials.
7. Participate in coordination mechanisms and forums as appropriate.
8. Liaise professionally and efficiently with national and international journalists. 
9. Oversee NRC Mozambique’s social media outputs and manage feedback and complaints in coordination with the Monitoring and Evaluation Officer.
10. Develop communications-related tools, templates or SOPs as required. 
11. Any other communications-related task as required or directed.

Specific Responsibilities

• Develop a weekly action plan detailing outputs and support required.
• Visit NRC field sites to collect communications materials for internal and external use.
• Upload quality photos, video, social media content and other materials on a weekly basis for use in traditional and social media.
• Respond to inquiries from national and international journalists and help facilitate interviews.
• Provide training and on-the-job support to colleagues in field sites to develop their skills in communications, including taking quality photos and developing case studies.
• Work efficiently with programs teams to develop visibility materials and other communications products that comply with NRC and donor guidelines.
• Develop infographics or other visual materials as required.
• Engage actively with NRC regional and global communications teams to generate ideas, polish materials and ensure NRC Mozambique’s communications are appropriate targeted.

Critical Interfaces

• Strategy and planning: Protection and Advocacy Adviser; Regional Communications team.
• Content development: Area Managers and Program Coordinators.
• Capacity Building: Field Teams.
• International Communications products: CC Specialists and Program Coordinators.
• Safety and movement: Security Coordinators and Logistics.
• Feedback and complaints: Monitoring and Evaluation Coordinator.

Generic Professional Competencies

• Excellent communication and interpersonal skills.
• Strong work ethic and focus on results.
• Strong organisational and team working skills.
• Good ability to work independently.
• Sensitivity and high levels of self-awareness.
• Highly approachable, trustworthy and confidential.
• Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus.
• Proven presentation, training and facilitation skills.

Context Related Skills, Knowledge, and Experience

• Excellent communication and interpersonal skills.
• Strong work ethic and focus on results.
• Strong organisational and team working skills.
• Good ability to work independently.
• Sensitivity and high levels of self-awareness.
• Highly approachable, trustworthy and confidential.
• Knowledge of the NGO operations and the dynamics of the humanitarian sector is a plus.
• Proven presentation, training and facilitation skills.

Behavioural Competencies

• Handling insecure environment.
• Planning and delivering results.
• Working with People.
• Analysing.
• Communicating with impact and respect.
• Coping with change.