Receptionist (Human Capital Moz) – Vilanculos

Key Outputs

• Processing reservations from South Africa House;
• Ensure all necessary items are ready & waiting before morning meeting at 8am;
• Checking guests out or in if needed;
• Controlling Guest’s bills – making sure they are accurate at all times;
• Communicating flights and transfers;
• Guest adventure bookings;
• Maintain QuickBooks billing systems;
• Host guests at dinner as per the front of house hosting roster;
• Ensure all telephone calls and radios are answered timeously;
• Ensure you are always polite on the radio & telephone;
• Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals;
• Ensure all filing is done daily (staff shop dockets, safari shop dockets & bar dockets) if there is no switchboard on duty on that day;
• All feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that day;
• Liaise with reservations department on bookings, rates & guest info;
• Working according to your shift checklist;
• Accountability for cash and administrative errors;
• Communicate with staff & other departments about day to day operations;
• Lodge Day sheets – Make sure that all necessary information is on the day sheets& are up to date with the most accurate information;
• Doing day sheets ahead in order to plan & coordinate;
• Doing detailed & accurate handovers with co workers;
• Maintaining telephone billing systems;
• Documenting staff visitors.

Skills Required

• Communication skills – with guests and fellow staff members;
• Standard of your work must exceed the standard of the lodge;
• Good organisational ability;
• Lateral thinking ability;
• Initiative;
• Must adhere to World Class Hospitality and Service Standards;
• Professional, courteous, hospitable to guests;
• Must be able to cope under pressure to meet guests needs;
• Must be able to lead people and correct things when needed;
• Honest, have good integrity, proactive and driven person who has career ambitions.

Knowledge Required

• Hospitality;
• Environment;
• The surrounding communities;
• The country;
• QuickBooks knowledge.

Previous Work Experience Required

• Experience in the service industry especially in dealing with guests and staff;
• Previous reception experience an advantage.

Personal Characteristics

• Passionate about guest delight;
• Able to create new ideas;
• Able to handle pressure, and still operate effectively;
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards;
• Good interpersonal skills – able to function as part of a team;
• Attention to detail and initiative;
• Diligence and self-motivation to meet deadlines and keep on top of your job;
• Willingness/ability to share information and teach and inspire others.