Senior Program Support Manager Tempo Inteiro

CARE Internacional, a development and humanitarian organization in Mozambique since 1986 with offices in more than 70 countries and part of a large international federation seeks to hire dynamic and experienced professionals, Senior Program Support Manager based in Mozambique – Maputo.

Job Summary

The Senior Program Support Manager is responsible for leading and overseeing procurement, logistics, supply chain, administration, asset management, and fleet operations across all CARE Mozambique offices.

Reporting directly to the Country Director (CD), this position ensures the smooth and effective functioning of support services, with a focus on operational efficiency, compliance with donor requirements, risk mitigation, and high-quality service delivery.

This individual will supervise managers and coordinators across key functional areas—procurement, logistics, fleet, and administration—ensuring that operations align with organizational goals and donor expectations. A major focus will be to promote consistent coordination between headquarters in Maputo and field locations, driving alignment, resolving operational bottlenecks, and optimizing resource use.

The Senior Manager will also work closely with program teams to ensure that support services are synchronized with programmatic needs, facilitating smooth program implementation and delivery. The role requires collaborating with program managers to anticipate operational demands and proactively address challenges.

The Senior Program Support Manager will lead process improvements, enhance internal systems, and identify operational risks, ensuring robust support structures are in place for program delivery. This position will also foster a customer service-oriented culture within the Program Support function, meeting the needs of both internal teams and external stakeholders.

Leadership and Oversight of Managers and Coordinators (20%)

• Provide strategic oversight to managers and coordinators across key functional areas, including procurement, logistics, fleet management, administration, and asset management.
• Ensure alignment between support functions and organizational goals by setting clear objectives, priorities, and performance standards.
• Drive coordination between CO in Maputo and field offices, ensuring consistency in processes and alignment with operational standards.
• Foster a collaborative environment where managers and coordinators work effectively across departments and locations.
• Conduct regular performance reviews, coaching, and feedback for managers and coordinators, ensuring continuous professional development.

Coordination with Program Teams (20%)

• Collaborate closely with program managers to align support functions with programmatic needs, anticipating operational challenges and solutions.
• Facilitate coordination between the Program Support team and program implementation teams, ensuring smooth delivery of services.
• Develop systems to track and respond to operational requirements from program teams, ensuring timely and efficient support.
• Promote proactive communication and planning between program and support teams to prevent delays and improve delivery outcomes.

Procurement and Supply Chain and Logistics and Fleet Management (30%)

• Oversee procurement operations, including planning, supplier selection, contract management, and compliance with donor and CARE policies.
• Ensure the procurement team follows value-for-money principles by encouraging strategic planning and bulk purchasing.
• Monitor and report on procurement performance, addressing issues proactively to avoid disruptions.
• Lead asset management efforts by ensuring proper tracking, reconciliation, and reporting of all CARE Mozambique assets.
• Oversee logistics operations to ensure the smooth movement of goods, supplies, and equipment to all offices and program sites.
• Manage fleet operations, including vehicle maintenance schedules, driver management, fuel tracking, and cost recovery mechanisms.
• Ensure logistics teams are prepared to support emergency operations when required, coordinating effectively with program and field teams.

Process Improvement and Risk Management (15%)

• Strengthen internal operations.
• Ensure compliance with labor laws, safety regulations, and CARE policies to maintain operational excellence.

Financial Monitoring, Compliance, and Reporting (10%)

• Manage the Program Support budget, ensuring compliance with CARE and donor guidelines.
• Monitor budget versus actuals monthly, taking corrective actions as needed to ensure financial accountability.
• Consolidate and review reports from managers and coordinators, including procurement performance, vendor verification, and asset reconciliation, for submission to senior leadership.
• Ensure internal controls are followed to mitigate financial and operational risks.​

Other responsibilities as assigned 5% of time

Qualifications/ Experience/ Technical Skills

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (or equivalent experience).
• 5-8 years of experience in operations, procurement, logistics, or administration management.
• At least 5 years of experience in staff management and procurement leadership.
• Knowledge of supply chain, asset management, and fleet management protocols.
• Strong understanding of contract management and operational best practices.
• Familiarity with donor regulations and compliance requirements (e.g., USAID, EU, etc.).
• Proficiency in budgeting, financial reporting, and monitoring systems.
• Excellent analytical, negotiation, and communication skills.Ability to lead a team, manage competing priorities, and work under pressure.
• Proficiency in both Portuguese and English.
• Level 3. Advanced Problem Solving & Strategic Decision-Making.
• Analyze complex operational challenges across procurement, logistics, fleet, and administrative functions, ensuring minimal disruption to program delivery.
• Develop and implement innovative solutions to streamline processes and improve cross-office coordination, resolving bottlenecks efficiently.
• Manage competing priorities from multiple stakeholders, including program teams, donors, vendors, and government entities, balancing urgent needs with long-term goals.
• Use data-driven decision-making to optimize resource allocation, track performance, and enhance operational efficiency.
• Identify and mitigate risks proactively, including supply chain disruptions, compliance issues, and financial inefficiencies, to ensure smooth operations.
• Lead collaborative problem-solving efforts by bringing together cross-functional teams to address challenges in real time, ensuring timely and effective solutions.
• Adapt quickly to changing environments, such as emergency situations or shifts in donor requirements, to maintain business continuity.

Instructions for Application

Are you interested in joining CARE’s efforts to improve the rights of women and girls in Mozambique and the world? Send your CV by citing the position name. This vacancy is open to Mozambican Citizens. CARE Mozambique is an equal opportunity employer. We encourage applications from women, people with disabilities and other disadvantaged groups. We do not tolerate any type of harassment, sexual abuse and exploitation among workers, Implementing Partners and Beneficiaries.

We do not make any kind of charge for any type of hiring and we do not proceed through recruitment agents. We offer a competitive compensation package and the possibility to build a career in the development sector, through long-term engagement and access to resources and experience around the world.

Note: Only selected candidates will be contacted!

Report to: Country Director

Application Process

Address: Av. para o Palmar, nº 50 – Cidade de Maputo